Revision: I'm taking the unprecedented step of adding a major revision of this post at the top because the picture has changed a great deal over the day. I've left the original and updates intact below.
Enhanced Services Billing, Inc. (ESBI) was
hammered by the FTC in 2001. In essence, this is a collection agency. While they may have legitimate customers and do the filthy work such companies typically do, they also have a very illegitimate side. They own one or more subsidiaries which do nothing more than create bogus charges against telephone bills, called "cramming."
I'm not really sure how they do it, but it appears they simply do nothing more than sift through various forms of credit bureau databases, collate it with names, phone accounts and email accounts. If they get a legitimate profile, they tag the account and submit a bill through the common carrier phone company, such as AT&T. By FTC rules, AT&T is
required to accept this billing as genuine, and will add it to your phone statement.
Most customers don't notice because the charges are given various fraudulent names which may or may not have anything to do with the actual service billed. It's quite possible the service actually works, but that's not the point. Apparently
not one of their customers has ever requested this service. Currently, it's a voicemail account with an 800 number. AT&T will reverse that charge one time, but requires you to contact ESBI directly to get the service rescinded from your account.
If you call ESBI under any of their other names, they will say almost any lie necessary to prevent cutting off the service. A favorite is claiming it was an accident, that their number was off by one digit. Lately, they've gotten better at collating their data sources, so they don't use that excuse so much any more. They insisted we had signed up for it on a website. AT&T suggested it was via a popup on certain websites. I'm guessing the popup is connected to a cookie scan in your browser's cookie cache to find an email address. Once they can connect that to other data, they have their accurate profile to justify the bogus account creation. They also have been known to use spyware to sniff data from computers to create these profiles. At any rate, the data in the profile is sufficient to appear it had to be given voluntarily by the new "customer."
I've found three websites they might claim to use, each built on the same boilerplate of content, and two of them appear identical in styling. The service is called "Total Protection Plus" and "VoiceXpress." If you see them on your bill, fight immediately. If you do not take appropriate action, ESBI will take the charges as an account for collection, using the full weight of credit reporting and various state laws to ruin your credit.
We pestered AT&T until they helped us. I suspect they enjoy the fees ESBI kicks back to them. They told us to call ESBI. When we got hold of them, we argued and firmly ordered them to remove the service and remove the billing entry. AT&T promised to reverse the charge. I also filed a complaint with the FCC on their website.
Now, my original post...
Like most people, if I want to stay connected to the rest of the modern world, I'm forced to maintain a certain number of utility services. We have long experience with this stuff and have learned how to budget our income and expenses. Things are tight, but we generally get by without heroic juggling.
That is, until there's a mistake somewhere. Okay, not mistake -- fraud. In the old days it was slamming by phone companies, then bogus 900 calls, and who knows what else. Nowadays there's also criminal installations of spyware using the numerous vulnerabilities MS keeps building into Windows. When the two combine, you end up with all sorts of services you never asked for, and didn't want. This fraud is
Total Protection Plus or Total Enhanced Services,
something related to Verizon, as far as I can tell. They claim it's some sort of 800 number with voicemail or something equally bogus.
This happened to us. Details are a bit sketchy, but it seems someone has cracked my wife's email account and used it to sign us up for some silly enhanced service through AT&T, our current phone provider. Because AT&T has off-shored so many of their services, like everyone else, it's a complete case of one office having no knowledge of what another is doing. So calling them up and contesting a new added service means calling several different numbers and arguing with each of them.
There was a time when utilities companies were quite reasonable, but no longer. Nor are they interested in being reasonable, because that represents a revenue loss. This is something cooked up by Verizon and AT&T to steal. That is, they are doing nothing to stop this, when it is most certainly within their power. You would think they'd know to cut off any shady operations like that.
Updates as warranted.
Update: We did eventually persuade AT&T to do their jobs and help us with this. Frankly, I don't understand their reluctance, except as the typical dismissive attitude one gets from large corporations.
This TPP company has been doing this for a long time. I'm guessing they did it through cookies on my wife's computer from her Gmail account. They won't tell us how this happened, only that someone used that account to enroll us on a webform. The bogus service provider insists we responded to a confirmation email message, but that's a lie. They also claim to have gotten from the confirmation email certain personal details. It seems to me they are all too willing to keep the barriers way too low for getting charged for bogus services, and entirely too difficult about closing the service on demand. When we spoke to their representative on the phone, we got all sorts of run-around and tricks.
At any rate, I've reported it to the FCC via their webform. This nasty company needs to be shut down and everyone working there imprisoned.
Update 2: I don't have the expertise to chase all the various threads, but I find the owner of the websites associated with TPP is using no name, but a search of the primary domains (peak-10.com and dadata.net) return a ton of spam complaints. The name "Don Lundquist" shows up in all of these registrations. I'm going to assume this fellow is a major spammer. That figures, since all his operations use an address in Florida, the spammer capital of the US.
Oh, and I've found this outfit also goes by VoiceXpress and a few others. These and a dozen or more company and service names have been used as branch companies owned by a collection agency. If you don't get this resolved, they naturally report your bill to their parent company for collection. This fraud goes way back, and apparently no enforcement agency bothers to do anything about them. See
this post on cramming, which goes back to 2005 at least.